WhatsApp We Miss You Module: Win Back Previous Customers

Your customers are divided into ready-made groups based on their purchase history. In the panel, you choose which groups should receive a message, such as “customers starting to disengage” or “lost customers.” You do not need to prepare a list or upload a file.

Yes. Select one of your approved WhatsApp templates and map its variables: the customer's name, last order date, order count, average cart value and current group are automatically inserted into the message. Contact details such as email addresses and phone numbers are deliberately not included.

No. Your flow can contain multiple steps, but if a customer places an order and leaves the group, the next step is not sent. By default, a person enters the same automation only once, there is a daily limit per person, and customers who recently received a message from another module are not sent a message.

Messages are sent only to customers who have given permission to be contacted, and consent is checked again before each send. Groups containing people who have not given consent cannot be selected as automation triggers; they are for reporting only. Obligations such as privacy notices and IYS registration remain yours as the data controller.

It works with Ticimax, Ikas, Ideasoft and T-Soft. If you use another platform, contact our team so we can share our roadmap with you.

For each automation, the panel shows how many people are in the flow, have completed it, have left the group or were intentionally not sent a message. Each message is also listed with its status: delivered, sent, queued, failed or rejected.