WhatsApp Feedback
Measure customer experience and increase confidence in your products and brand with the Pushouse WhatsApp Feedback Module.
Hi Ayşe,
Could you rate your order from 1 to 5? 🙏
Collect customer feedback after delivery through WhatsApp and showcase selected ratings and reviews on the storefront.
Example scenario. Content and setup are tailored to your business.
How it works
- 01
After delivery
→ - 02
Customer feedback
→ - 03
Selected reviews
✓
For your industry
One module, tailored to the way your business works.
Hear from customers after vehicle delivery
Use a WhatsApp survey linked to sales and delivery records to ask about the handover and consultant communication. Track ratings and written responses in your dashboard.
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Ask about the delivered furniture
Use a WhatsApp survey after delivery to ask about the product and shopping experience, then showcase selected reviews on your storefront.
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Listen to the product experience after delivery
Request feedback on WhatsApp after delivery and display selected ratings and reviews on your storefront to help future visitors.
Explore this industryExplore 2 more industry examples
Collect customer feedback after delivery
Ask about the product and shopping experience on WhatsApp after delivery, then display selected ratings and reviews on your storefront.
Explore this industry
Listen to the device experience after delivery
Request feedback on the product and shopping experience through WhatsApp after a device order is delivered. Display selected ratings and reviews on your storefront.
Explore this industryWhatsApp Feedback Module: Display Reviews and Measure Customer Experience
Make your e-commerce processes more professional with the Pushouse WhatsApp Feedback module.
Evaluating and improving customer experience is vital for e-commerce businesses. With its innovative approach in this area, Pushouse offers the WhatsApp Feedback module.
How the Feedback Module Works
After a specified period, this module automatically sends customers a message asking them to rate and review the service they received. After submitting a rating, customers are asked for a short review so they can describe the experience in their own words.
Customization and Integration
E-commerce businesses can customize this feedback process to their needs. You can approve reviews in the panel before displaying them on your product pages.
Benefits
With this module, e-commerce businesses can effectively measure customer experience and encourage customers to share it with other potential buyers. This increases customer loyalty while helping prospective customers learn about the reliability of products and services.
Conclusion
Pushouse's WhatsApp Feedback module is an effective tool that allows e-commerce sites to evaluate customer experience and contribute to their marketing strategy. Strengthen your digital marketing position by including customer feedback in your e-commerce strategy. Contact Pushouse for more information and support.
Strengthen your position in digital marketing by making WhatsApp marketing part of your strategy. For more information and guidance, contact us.
How Does the Feedback Survey Work?
The order is delivered
You choose which order statuses trigger the survey.
The survey is sent through WhatsApp
The customer selects a rating from a predefined list and can then leave a short review.
The review awaits your approval
Every review is initially marked pending; none is published without your approval.
The approved review goes on display
It appears with a verified badge because it matches an order record.
Messaging That Does Not Tire Customers
What questions can I ask customers?
You can ask for a rating on a 1–5 or 0–10 scale, offer multiple-choice options or request free text. Arrange the questions in your preferred order; customers can respond easily by selecting their rating from a ready-made list.
Are incoming reviews published automatically on my site?
No. Every review waits for your approval first; no unapproved review appears on your product page, and there is no automatic publishing option. Approved reviews are published with a “Verified by Pushouse” badge because they come from customers who actually placed an order.
Will the same customer receive surveys repeatedly?
No. Once a survey has been sent for an order, it is not sent again for the same order; customers placing multiple orders close together do not receive back-to-back surveys either. No survey is sent for canceled orders, and sends that fall during the night are deferred to a suitable time.
How does this relate to KVKK requirements?
The survey is sent to a customer who actually ordered from you and relates only to that order; it is not a campaign message. To prevent back-to-back surveys to the same number, the phone number is stored in an irreversibly encoded form, without the raw number in that record. Reviews are not published without your approval. Obligations such as privacy notices and retention periods remain yours as the data controller.
Which e-commerce platforms does it work with?
It works with Ticimax, Ikas, Shopify, Ideasoft and T-Soft; stores using Nebim V3 can also send surveys based on the delivery record in their ERP.
How can I track the results?
The panel shows how many surveys were sent and completed, the response rate, your average rating, the review submission rate and the share of negative feedback. If you have multiple stores, you can compare these figures separately for each store.
Explore every moduleChoose the next step for your business.
- AI Shopping Assistant
- AI Customer Segmentation
- WhatsApp Flow Automation
- WhatsApp Campaigns
- Abandoned Cart Recovery
- Back-in-Stock Alerts
- Welcome Messages
- First-Purchase Incentives
- Birthday Campaigns
- Purchase Anniversary Campaigns
- Reorder Reminders
- Order Status Updates
- Shipment Tracking
- Post-Purchase Surveys & Reviews
- Smart Product Recommendations
- Spin-to-Win
- Lead Capture Pop-ups
- Social Proof
- Bestseller Showcase
- Promotional Side Tab
- On-Site Notification Center
- Exit Surveys
- Trendyol Reviews Integration
- Shoppable Instagram Reels
- PushTag Shoppable Galleries
- Video Hosting
- Inventory Alerts
- Cookie Consent Management
- Win-back Messages
Let’s set it up for your business
Start measuring your customer experience today
No technical knowledge is needed to get started. Connect your store, prepare your questions, send a test message and go live.