Pushouse Module

WhatsApp Feedback

Measure customer experience and increase confidence in your products and brand with the Pushouse WhatsApp Feedback Module.

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Your brand10:24

Hi Ayşe,
Could you rate your order from 1 to 5? 🙏

Select a rating

WhatsApp Feedback Module: Display Reviews and Measure Customer Experience

Make your e-commerce processes more professional with the Pushouse WhatsApp Feedback module.

Evaluating and improving customer experience is vital for e-commerce businesses. With its innovative approach in this area, Pushouse offers the WhatsApp Feedback module.

How the Feedback Module Works

After a specified period, this module automatically sends customers a message asking them to rate and review the service they received. After submitting a rating, customers are asked for a short review so they can describe the experience in their own words.

Customization and Integration

E-commerce businesses can customize this feedback process to their needs. For example, reviews below a certain rating are never shown to customers. You can approve reviews in the panel before displaying them on your product pages.

Benefits

With this module, e-commerce businesses can effectively measure customer experience and encourage customers to share it with other potential buyers. This increases customer loyalty while helping prospective customers learn about the reliability of products and services.

Conclusion

Pushouse's WhatsApp Feedback module is an effective tool that allows e-commerce sites to evaluate customer experience and contribute to their marketing strategy. Strengthen your digital marketing position by including customer feedback in your e-commerce strategy. Contact Pushouse for more information and support.

Strengthen your position in digital marketing by making WhatsApp marketing part of your strategy. For more information and guidance, contact us.

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How Does the Feedback Survey Work?

The order is delivered

You choose which order statuses trigger the survey.

The survey is sent through WhatsApp

The customer selects a rating from a predefined list and can then leave a short review.

The review awaits your approval

Every review is initially marked pending; none is published without your approval.

The approved review goes on display

It appears with a verified badge because it matches an order record.

The workflow from delivery to publishing a review

Messaging That Does Not Tire Customers

No second survey for the same order Once a survey has been sent for an order, it is not repeated.

No pile-up of surveys for consecutive orders Customers who shop at short intervals do not receive surveys one after another.

No survey for canceled orders Surveys are not triggered for canceled or suppressed orders.

No messages at night Surveys scheduled for late at night are postponed to a suitable time.

You can ask for a rating on a 1–5 or 0–10 scale, offer multiple-choice options or request free text. Arrange the questions in your preferred order; customers can respond easily by selecting their rating from a ready-made list.

The survey is sent to a customer who actually ordered from you and relates only to that order; it is not a campaign message. To prevent back-to-back surveys to the same number, the phone number is stored in an irreversibly encoded form, without the raw number in that record. Reviews are not published without your approval. Obligations such as privacy notices and retention periods remain yours as the data controller.

Start measuring your customer experience today

No technical knowledge is needed to get started. Connect your store, prepare your questions, send a test message and go live.