WhatsApp Order Tracking
Make your e-commerce customer service more professional with the WhatsApp Order Tracking module. Discover Pushouse today.
Dear Ayşe,
Your order PO-10428 has been handed over to the carrier. 📦 Tracking number: PH4827193056
Deliver shipment updates and tracking links directly to customers through WhatsApp.
Example scenario. Content and setup are tailored to your business.
How it works
- 01
Shipment update
→ - 02
WhatsApp notification
→ - 03
Tracking link
✓
For your industry
One module, tailored to the way your business works.
Send shipment information directly to the customer
Share shipment updates and a tracking link on WhatsApp so customers can follow the delivery of their device from the message.
Explore this industry
Make shipment tracking easy to access
Send shipment updates and a tracking link on WhatsApp so customers can easily find delivery information for pet-food, litter or accessory orders.
Explore this industry
Make a gift shipment easy to follow
Share shipment updates and the available tracking link on WhatsApp so customers can find delivery information for their jewelry order in the message.
Explore this industryStep into the Future of E-commerce – WhatsApp Order Tracking
Keep customers informed with the Pushouse Order Tracking module.
In e-commerce, customers frequently ask where their parcels are, which can add to a business's workload. The question “Where is my order?” can cause busy queues and delays, especially on WhatsApp support lines. Pushouse offers a solution developed to address this problem: the WhatsApp Order Tracking module.
The WhatsApp Order Tracking Module: Automated Shipment Tracking
Pushouse's WhatsApp Order Tracking module eases customer support processes and reduces business messaging traffic by up to 50%. The module shares shipment information and a tracking link through WhatsApp, helping customers follow their delivery.
How It Works
When shipment information is available for an order, a WhatsApp notification is sent to the customer. The message includes the order number, tracking number and a link to follow the shipment. Customers can review current delivery information on the carrier’s tracking page.
Benefits for Customers and Businesses
The module simplifies shipment tracking for customers while optimizing customer service operations for businesses. Customers can find out their shipment status quickly and easily, while businesses use their customer service resources more efficiently. This improves both customer satisfaction and operational efficiency.
Conclusion
Pushouse's WhatsApp Order Tracking module offers an innovation that significantly improves customer service processes for e-commerce businesses. This automated shipment tracking system increases customer satisfaction while reducing workloads and helping teams use their time more effectively. As a major step forward in e-commerce customer support, it considerably reduces operational challenges in the sector.
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Customers Are Informed Before They Need to Ask
The order is shipped
The shipment is dispatched and a tracking number is created.
Pushouse detects the status
You do not need to do anything.
The notification is sent
It includes the tracking number and a button leading to the tracking page.
Your support team gets some breathing room
The same question no longer arrives over and over.
It Does Not Disturb Customers
Is a notification sent before the customer asks?
Yes. Customers are automatically notified when their order is shipped; no additional action is required. For Shopify and T-Soft stores, the notification is sent as soon as a shipping label is created.
What information does the message include?
The customer's name, order number and shipping tracking number. Below the message are a button linking directly to the tracking page and a second button for contacting you.
Which carriers are supported?
Tracking links are generated automatically for Aras, Yurtiçi, Sürat, MNG, UPS, PTT, DHL, Sendeo, Kolay Gelsin, Hepsijet and Trendyol Express. If your platform provides its own tracking link, that link is used; on Ticimax, you can also define your own address for each carrier.
Will customers receive messages in the middle of the night?
No. Shipments dispatched after evening hours are deferred until the next morning. Your customer will not be woken by a notification at an unsuitable time.
Can multiple messages be sent for the same order?
No. Once a notification has been sent for an order, another is not sent for that same order. Customers whose packages have already been delivered will not receive an “on its way” message either.
Which e-commerce platforms does it work with?
It works with Ticimax, Ideasoft, T-Soft, Shopify and Ikas. A notification is triggered as soon as the order is shipped.
Explore every moduleChoose the next step for your business.
- AI Shopping Assistant
- AI Customer Segmentation
- WhatsApp Flow Automation
- WhatsApp Campaigns
- Abandoned Cart Recovery
- Back-in-Stock Alerts
- Welcome Messages
- First-Purchase Incentives
- Birthday Campaigns
- Purchase Anniversary Campaigns
- Reorder Reminders
- Order Status Updates
- Shipment Tracking
- Post-Purchase Surveys & Reviews
- Smart Product Recommendations
- Spin-to-Win
- Lead Capture Pop-ups
- Social Proof
- Bestseller Showcase
- Promotional Side Tab
- On-Site Notification Center
- Exit Surveys
- Trendyol Reviews Integration
- Shoppable Instagram Reels
- PushTag Shoppable Galleries
- Video Hosting
- Inventory Alerts
- Cookie Consent Management
- Win-back Messages
Let’s set it up for your business
Start reducing “where is my package?” questions today
No technical knowledge is needed to get started. Connect your store, enable the notification and go live.