Terms ofService
Pushouse L.L.C-FZ | Dubai, UAE | E-commerce Automation Services
1. PARTIES
1.1. Service Provider
Name: Pushouse L.L.C-FZ
Licence No: 2540189.01
Tax Registration No: 105300073100001
Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
(Hereinafter referred to as "Pushouse")
1.2. User
E-commerce business or platform user registered on the Pushouse platform
(Hereinafter referred to as "Customer")
2. DEFINITIONS
2.1. Platform
SaaS solution offered by Pushouse including marketing, campaign notifications, and digital marketing tools
2.2. Processed Data
Personal data as defined under GDPR, UAE PDPL and applicable data protection regulations
2.3. Active Period
The calendar month in which payment is made
2.4. Force Majeure
Events defined in Article 11
3. SCOPE OF AGREEMENT
3.1. This agreement governs all rights, obligations, and limitations regarding the Customer's use of the Platform.
3.2. The agreement comes into effect upon the Customer's first access to the Platform.
4. OBLIGATIONS OF PARTIES
4.1. Pushouse's Obligations
a) Provide the services
b) GDPR and data protection compliant processing
c) Ensure ISO 27001 standard security
4.2. Customer's Obligations
a) Obtain explicit consent from end users through double opt-in
b) Not infringe third-party rights (copyright, trademark)
c) Keep billing information up to date
d) Avoid actions that compromise platform security
5. INTELLECTUAL PROPERTY
5.1. All algorithms, code, interfaces, and know-how belonging to the Platform are owned by Pushouse.
5.2. The Customer is granted usage rights only for the duration of the agreement.
5.3. Reverse engineering, code copying, or developing similar platforms is prohibited.
6. PRICING AND REFUNDS
6.1. Payment Terms
a) Payments are prepaid
b) Service is suspended without payment
c) Invoices are sent via email
6.2. Refund Policy
a) Absolutely no cash refunds under any circumstances
b) Unused services during the active period cannot be carried over to the next month
c) Customer's non-use of service does not entitle them to a refund
7. DATA RESPONSIBILITY
7.1. The Customer is the data controller for end user data.
7.2. Pushouse acts only as a data processor.
7.3. In case of data breach, parties shall notify relevant data protection authorities within 72 hours (under GDPR, UAE PDPL).
8. LIMITATION OF LIABILITY
8.1. Pushouse is not liable under any circumstances for:
a) Indirect losses
b) Customer's legal violations
c) Third-party infrastructure issues (WhatsApp API, AWS, etc.)
8.2. Maximum compensation cap: Last 6 months of payments
9. TERMINATION
9.1. Pushouse Termination Rights
a) Payment delay exceeding 30 days
b) GDPR/data protection violation
c) Actions that compromise platform security
9.2. Customer Termination Rights
a) At the end of the agreement term
9.3. Post-Termination
a) Data is destroyed within 90 days
b) Paid fees are non-refundable
10. CONFIDENTIALITY
10.1. Parties undertake to protect trade secrets obtained during the agreement period.
10.2. This obligation continues for 5 years after the agreement ends.
11. FORCE MAJEURE
11.1. Definition: Cyber attacks, natural disasters, government interventions, pandemics
11.2. Duration: Parties have termination rights for situations exceeding 60 days
11.3. Payments are not suspended during force majeure period
12. DISPUTE RESOLUTION AND GOVERNING LAW
12.1. This agreement is governed by the laws of the United Arab Emirates.
12.2. Disputes shall first be resolved through amicable negotiation and mediation.
12.3. Unresolved disputes shall be subject to the jurisdiction of the Dubai International Financial Centre (DIFC) Courts or ICC Arbitration Rules.
13. EFFECTIVENESS AND AMENDMENTS
13.1. Amendments are notified 30 days in advance via email
13.2. Amendments become effective if no objection is raised within 15 days of notification
14. OTHER PROVISIONS
14.1. Written approval from Pushouse is required for assignment of the agreement
14.2. This agreement is prepared in English and Turkish; in case of dispute, the English text shall prevail.
14.3. Related Documents: Privacy Policy, Data Processing Agreement
CONTACT INFORMATION
Pushouse L.L.C-FZ
Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Email: [email protected]
Licence No: 2540189.01
Tax Registration No: 105300073100001
SPECIAL PROVISIONS
• No refund policy is explicitly stated in Article 6.2
• Liability limitations are detailed in Article 8
• Post-termination data destruction is regulated in 9.3
• Force majeure definition is narrowly interpreted
• Compensation cap is tied to specific amount
• Intellectual property rights are protected
"The parties declare that they fully understand and accept the above provisions."